Maintenance And Troubleshooting Home Page

Maintenance And Troubleshooting

Troubleshooting tips are included in the instruction manual for each MTH product. Please consult your manual. You can find your manual on-line by clicking the 'Instruction Manual' icon on the MTH item detail page. CLICK HERE to search the database for your instruction manual.

Maintenance and Troubleshooting


If you are new to electric trains and are having a problem with your new train, please start with our GENERAL TROUBLESHOOTING TIPS to find a solution.

You can also send a service request to our service department through our CONTACT FORM

For a faster repair time, find an AUTHORIZED SERVICE CENTER near you.

Track Your Repair

Service Incident
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Request Service

Thank you for contacting MTH Service.

We are working to resolve service requests as quickly as possible, but it may be a few days before we can respond to your message. In the meantime, please do not submit multiple requests about the same service issue, as that only slows down the process. We appreciate your patience!

M.T.H. Phone Support

Monday - Friday (12:00PM to 5:00PM E.S.T.)


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How to Become an MTH service center

MTH Authorized Service Center Program

April 8, 2014 - M.T.H. Electric Trains is proud to announce an exciting new opportunity for your shop to profitably improve customer service, create more repeat business, and cement customer loyalty. As an Authorized M.T.H. Service Center, your store will be able to offer customers on-site repair service for all M.T.H. trains. This brochure explains the benefits of this new program and the dedicated support MTH will provide to make the program a success for you.