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M.T.H. Limited Warranty Registration

Warranty Terms On Products Produced Before June 1, 2021

As of June 1, 2021 products purchased from an Authorized M.T.H. Retailer are covered by this warranty provided the product was manufactured within one year of the date of purchase. This warranty is for the original purchaser and is non-transferable.

M.T.H. products purchased within one year from the date of manufacture are warrantied against defects in material or workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. M.T.H. Authorized Retailers will replace, refund, or credit the defective item if:

  • The item was manufactured within the previous year
  • It was purchased from an M.T.H. Authorized Retailer

IMPORTANT NOTE: Transportation costs incurred by the customer are not covered under this warranty.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific questions regarding the warranty may be forwarded to M.T.H. Directly.

As of May 1, 2021, any item sporting a Shipping Date that reads: Delivered APR. 2020 or earlier will be considered an Out-of-Warranty repair. On each subsequent month after May 1, 2021, any item sporting a Shipping Date that reads earlier than the previous month and one year or earlier will be considered an Out-of-Warranty repair. For example, as of May 2021, if an item has a delivery date of: "Delivered: MAY. 2021", it has one year of warranty coverage remaining until MAY 31, 2022; if an item has a delivery date of: "Delivered: APR. 2021", it has 11 months of warranty coverage remaining until April 30, 2022; if an item has a delivery date of: "Delivered: MAR. 2021", it has 10 months of warranty coverage remaining until March 31, 2022; and so forth.

Purchases from eBay or other online auction or selling sites will NOT be covered under warranty unless the seller is an M.T.H. Authorized Retailer.

See our Website www.mthtrains.com to identify an M.T.H. Retailer near you.

M.T.H. products may be registered online in advance of warranty coverage by clicking the link below. The original sales receipt and the conditions below must be met regardless of whether the product is registered on the M.T.H. website in order to obtain warranty coverage.

To register your warranty, click HERE

Products manufactured after the one-year cutoff from the date of purchase are not covered under any warranty by M.T.H. Electric Trains. The manufacture date of an item can be verified on the item's detail page “Delivery Status" field on the M.T.H. website (www.mthtrains.com).

Warranty Terms On Products Produced After June 1, 2021

Items shipped after May 31, 2021, will carry a one-year warranty from the date of manufacture for the MTH Authorized Retailer who sold the product. Any defective items should be returned to the dealer where purchased.  If the dealer has trained service techs, they can offer to repair the locomotive (MTH will supply warranty parts as needed free of charge. If parts are not available a refund will be given to the dealer).  MTH will no longer provide repair service on any products at its corporate headquarters.  If an item is defective and cannot be repaired, it needs to be returned to the original purchasing dealer and the end-user can obtain a refund from the retailer. The original purchasing dealer will then return the item to MTH for credit.  Customers may want to request that their items are tested by the retailer prior to taking the item home. All items are tested by M.T.H. Electric Trains prior to shipment from our production facilities.

M.T.H. products purchased within one year from the date of manufacture are warrantied against defects in material or workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. M.T.H. Authorized Retailers will replace, refund, or credit the defective item if:

  • The item was manufactured within the previous year
  • It was purchased from M.T.H. or an M.T.H. Distributor by an M.T.H. Authorized Retailer

IMPORTANT NOTE: Transportation costs incurred by the customer are not covered under this warranty.

Purchases from eBay or other online auction or selling sites will NOT be covered under warranty unless the seller is an M.T.H. Authorized Retailer.

Per Mike Wolf's retirement announcement letter sent June 9 of last year outlining the service policy for the prior year's sales, that policy still stands. Items can be repaired by MTH's Service Center Network and the new parts business will provide needed parts to the service centers free of charge.  The new warranty terms outlined above do not apply to products shipped prior to May 31, 2021.

Determining The Date Of Manufacture

All items will be considered an Out-of-Warranty repair if that item did not fail within one year from the month and year of manufacture. The Date of Manufacture can be determined by reviewing an item's detail page on the M.T.H. Website.

 

How To Obtain Warranty Service

Items qualifying for warranty service should be returned to the M.T.H. Authorized Retailer where purchased.

If the retailer has trained service techs, they can offer to repair the locomotive (M.T.H. will supply warranty parts as needed free of charge. If parts are not available a refund will be given to the dealer).

M.T.H. will no longer provide repair service on any products at its corporate headquarters.

If an item is defective and cannot be repaired, it needs to be returned to the original purchasing M.T.H. Authorized Retailer and the end-user can obtain a refund from the retailer. The original purchasing retailer will then return the item to M.T.H. for credit.

Customers may want to request that their items are tested by the retailer prior to taking the item home. All items are tested by M.T.H. Electric Trains prior to shipment from our production facilities.