One-Year Limited Warranty Registration Page
As of January 1, 2012 products purchased from an Authorized M.T.H. Retailer are covered by this warranty provided the product was manufactured within five years of the date of purchase. This warranty is for the original purchaser and is non-transferable.
Date of Manufacture Warranty Terms Explained
All items returned to M.T.H. for repair will be considered an Out-of-Warranty repair if that item was NOT returned within five years from the month and year of manufacture. The Date of Manufacture can be determined by reviewing an item's detail page on the new M.T.H. Website.
As of November 1, 2014, any item sporting a Shipping Date that reads: Delivered OCT. 2011 or earlier will be considered an Out-of-Warranty repair. On each subsequent month after November 1, 2014, any item sporting a Shipping Date that reads earlier than the previous month and five years or earlier will be considered an Out-of-Warranty repair. For example, On Jan. 1, 2020, items will be considered an Out-of-Warranty repair if they show a shipping date of Delivered Dec. 2014, on Feb. 1, 2020, items will be considered an Out-of-Warranty repair if they show a shipping date of Delivered Jan. 2015, on March. 1, 2020, items will be considered an Out-of-Warranty repair if they show a shipping date of Delivered Feb. 2015 and so forth.
Purchases from eBay or other online auction or selling sites will NOT be covered under warranty unless the seller is an M.T.H. Authorized Retailer.
See our Website www.mthtrains.com to identify an M.T.H. Retailer near you.
M.T.H. products may be registered online in advance of warranty work by clicking the button below. The original sales receipt and the conditions below must be met regardless of whether the product is registered on the M.T.H. website in order to obtain warranty service.
To register your warranty, click HERE
M.T.H. products manufactured within five years from the date of purchase are warrantied for one year against defects in material or workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. We will repair, replace, or credit (at our option) the defective part without charge for the parts or labor if the following conditions are met:
- The item is returned to an M.T.H. Authorized Service Center* (ASC) or M.T.H. National Authorized Service Center (NASC) or M.T.H. Electric Trains Service Department,
- The item was manufactured within the previous five years and
- The item was purchased within one year of the original date of purchase from an M.T.H. Authorized Retailer. Products manufactured after the five year cutoff from the date of purchase are not covered under any warranty by M.T.H. Electric Trains. The manufacture date of an item can be verified on the item's detail page “shipping date field” on the M.T.H. website (www.mthtrains.com). This warranty does not cover damages caused by improper care, handling, or use.
IMPORTANT NOTE: Transportation costs incurred by the customer are not covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and a copy of the original sales receipt from an M.T.H. Authorized Retailer, which gives the date of purchase. If you are sending this product to an Authorized Service Center, contact that Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific questions regarding the warranty may be forwarded to M.T.H. Directly.
* Authorized Service Centers (ASC) are only obligated to provide warranty service for any consumer who has purchased the specific M.T.H. item from them that requires service work.